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Our
benefits

The best company wants to treat you like the best

Open dress code

We value your true self, open dress code leads to happier employees.

Life insurance

Is a vital part of securing your family’s future.

Dental plan

It is designed to pay part of the costs associated with your dental care.

90% Health insurance coverage

It does more than just pay for medical expenses. It limits out of pocket expenses, grants you access to preventive care and reduces the need to delay necessary medical care.

Paid training

Also known as on the job training, you will get full salary while you are training for your new job.

Additional vacation days for tenure employees

In the first year the employee will receive 1 more paid vacation day for a total of 13 vacation days. For the second and following years, the employee will receive 2 more paid vacation days per year for a total of 14 vacation days.

Doctor on site

There is always health support in case you are sick or need a medical evaluation, available every day of the week.

ATM on site

We want you to have easy access to most services including access to your money.

Referral program

Amazon’s Employee Referral Program encourages all of our employees to put Hire and Develop the Best leadership principle into action.

Parental leave policy for everyone

All Amazon employees who have at least 1 continuous year of employment with Amazon prior to the child’s date of birth or adoption, are eligible for the Paid Parental Leave benefit! The Paid Parental Leave benefit entitles eligible employees to receive pay at 100% of their base rate for up to 1 month for birth mothers and 6 weeks for other parents.

Free transportation

We care about your safety, we have a wide variety of free transportation routes in the Great Metropolitan Area exclusive for our Amazonians

Career Choice

Employees who have been active within the company for more than a year, are provided the opportunity to learn new skills and build their career on site or elsewhere, with a tuition of 95% for in demand jobs.

Employee Assistance Program (EAP)

Amazon offers this program for all employees to access free, confidential support, resources for every aspect of work and personal lives. The EAP is available 24 hours a day, seven days a week for you and family members living with you.

Our
leadership
principles

We use our Leadership Principles every day, whether discussing ideas for new projects, deciding on the best solution for customer’s problem, or interviewing candidates.

  • Customer obsession

  • Ownership

  • Leaders are right, a lot

  • Hire and develop the best

  • Insist on the highest standards

  • Think big

  • Bias for action

  • Frugality

  • Learn and be curious

  • Earn trust

  • Dive deep

  • Have backbone, disagree and commit

  • Deliver results

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experiences a little bit better”

Jeff Bezos
CEO Amazon

Student
programs

(Interships)

Technical high schools

We offer job and learning opportunities for current students of Costa Rican technical schools as a initiative to support the national educational system.

Read more

The program includes:
• Reinforcement of the english language
• Internship at Amazon Costa Rica
• Job offer (if requirements are met)

Students get hired for Customer Service, Finance and IT roles.

We receive applications annually on January, February and March. If you need additional information, please email us at colegiostecnicoscr@amazon.com

Universities

Our University Program exists to build a leadership pipeline for the organization. MBA, Master, and Undergrad level students at Amazon are given the opportunity to think strategically and make decisions that have a significant impact on our customers and our business. We strive to hire the brightest minds from the best universities globally.

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Internships can last from four to eight months. The program currently hires Seasonal Project Managers, Operations Managers, and Team Managers, from Costa Rican based colleges Universidad Latinoamericana de Ciencia y Tecnología, Universidad Latina de Costa Rica and Texas Tech University, and from Spanish universities IESE Business School, University of Navarra, and Instituto Tecnológico y de Estudios Superiores de Monterrey, in México.

The application process starts in November for international students, the process includes relocation, and the internships begin in July.

For national students, the application starts in August, and internships in September.

Students can expect to hear back from us a month after they apply at
universityprogram@amazon.com

Our
history

Amazon opened its doors in Costa Rica back in 2008 with 75 employees, today we are more than 7,500 employees. Our buildings are located in San José and Heredia in four free trade zones. We work in a dynamic and fast-paced environment, our operations teams are continuously raising the bar on customer experiences by advocating and investing for customers.

In Costa Rica we have teams like: Customer Support, Devices Development, IT Support, Advertising, Human Resources, Finance and Accounting, Investigation and Selling partner Services. Our Amazon Customer Operations Centers are hubs for the day-to-day business providing first class solutions to our customers. As a 24/7 operation, Amazon runs many work shifts (days, nights and weekends).

You deserve to work at a place where you can start, develop and cultivate a career, join us and let’s build the future together.

Apply here

Faq’s

I need to follow up with my Customer Service application

You can find out more about your application process and access our Candidate Support section by entering this link: http://www.amazondelivers.jobs/contactus

When will I receive my contract?

We will send the contract to your email address the Sunday before your training date.

How many hours and days will I work? The contract says more than what I was told.

The contract is written according to the Costa Rican labor law, it establishes 1 day off per week as minimum, and shifts cannot exceed 48 hours. Amazon improves labor conditions, you will work 5 days a week, 9 hours a day, with an unpaid lunch hour, for a total labor shift of 8 hours.

Is there parking space available?

Yes, at the entrance please indicate to the security guard that it is your first day. You can request your parking permit once you begin training.

What do I need to bring the first day?

We suggest you bring a padlock for the locker that will be assigned to you. In addition, a warm sweater could be useful since the training room can get very cold.

Can I use the Amazon transportation service?

You can benefit from the transportation starting the 3rd day of training. First, verify there is a regular route open and then book a spot according to your schedule needs. Routes are created based on demand and can be changed.

I have a graveyard schedule with door to door transportation. At what time will the Amazon bus pick me up?

Our transportation team will send you a text message the day you start training to confirm you will use the service. Be ready 2 hours prior to your training schedule. Transportation will set the exact time to pick you up the next day and will provide more information. Door to door service is available for graveyard shifts on areas within the GAMazon map only

Could I have permission to be absent during a day of training or production?

Please remember that training is mandatory, hence permission to be absent will not be granted.

If you need a day off from production, you can discuss it with your supervisor.

Does Amazon provide free food service?

No, we do not. However, we provide free popcorn, coffee and tea. There are also cafeterias at our sites.

Can I change the bank account where I receive my payments?

Yes, you can choose the bank account of your preference to receive your payments. We normally use BAC San José as our bank, but if you want to change, there’s an internal ticket to solve it.

When can I apply to an internal position?

You may apply to an open internal position after 3 months working at the company.

My question is not listed here.

For any further questions, feel free to contact us at amazon-newhires@amazon.com

Our
culture

We follow the energy of our employees. We encourage Amazonians to champion the causes and organizations that are near and dear to their hearts. These are just some of our efforts to support our neighbors.

Our
videos

Amazon Heredia

Work from home español

Tedx

Tina – Work from home

Work from home

Badge photo guidelines

“It’s not an experiment if you know it’s going to work”

Apply here

Jeff Bezos
CEO Amazon